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Account support

Delete your VYRO account

You can request deletion of a VYRO rider or driver account and eligible personal information.

How to request deletion

Email vyrooperate26@yahoo.com from the email address linked to your VYRO account. Use the subject “Delete my VYRO account” and state whether the account is a Rider or Driver account.

Request deletion

Verification

VYRO may ask you to verify account ownership before processing the request. Never send your password or full payment card details.

What may be retained

Eligible account data will be deleted or anonymised. Some booking, payment, safety, fraud-prevention or licensing records may need to be retained for the period required by law, a licensing authority or an unresolved dispute.

Driver accounts

Driver onboarding and compliance documents may be subject to additional licensing and record-retention duties. VYRO will explain any information that cannot yet be deleted and why.